Privacy Policy
Changes to the Privacy Policy
The data the National Wellness Institute collects and uses is governed by this Privacy Policy as amended from time to time, not by the Privacy Policy in effect at the time of data collection. This includes data collected from the National Wellness Institute National Wellness Institute website, affiliates with links to this Privacy Policy, and services provided by or enabled via these sites. The National Wellness Institute may change the Privacy Policy at our sole discretion and will provide notice of changes in the Privacy Policy and on the privacy policy page of our National Wellness Institute website. If, as the result of such changes, you want to alter the ways in which we are allowed to use your personal information, you can do so by following the procedure described in the section entitled “Privacy Rights”..
Please regularly review our Privacy Policy. If you have objections to the Privacy Policy, you should immediately discontinue use of the National Wellness Institute website and the Services enabled by the National Wellness Institute website. This Privacy Policy does not govern privacy practices associated with offline activities, National Wellness Institute website other than the National Wellness Institute website, or any products or services not available or enabled via the National Wellness Institute website
You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy after such notice has been posted with the following exception: if at the time you provide personal information to the National Wellness Institute you limit how such information will be used to communicate with you, either by the National Wellness Institute or by third parties, the National Wellness Institute will not change your preference in this regard without your express consent. However, if the National Wellness Institute sells assets (or the assets of a division or subsidiary) to another entity, or the National Wellness Institute (or a division or subsidiary) is acquired by or merged with another entity, you agree that the National Wellness Institute may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without obtaining your further consent.
Protecting Data During Collection
We take precautions to protect your information. When you submit sensitive information via the National Wellness Institute website, your information is protected both online and offline. We use appropriate security measures to protect the security of your data both online and offline. These measures vary based on the sensitivity of the information that we collect, process, store, and the current state of technology. Please note, though, that no website or internet transmission is completely secure, so while we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.
How We Use the Data We Collect
Email Communication
Each email we send will contain instructions on how to unsubscribe should you decide not to receive future promotional e-mails. If you choose to opt-out of receiving promotional e-mail communications from any National Wellness Institute mailing list, we may still periodically communicate with you via mail and telephone. Please allow up to 10 business days to be removed from our promotional e-mail list.
We send notification emails about the Website and Services from time to time as necessary. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We also send newsletters to our users with news of new service offerings and promotions. Should you change your mind about receiving these newsletters, you can unsubscribe by following the directions present in each email we send out.
Most of our communications are intended to:
- inform you of member benefits and renewals;
- inform you of upcoming courses webinars, and podcast interviews;
- notify you of products and services that we think may be of interest to you;
- offer you discounts or other promotions with respect to the National Wellness Institute website courses, events, and services that we think may interest you; and
- contact you for survey purposes to determine how we can better service you or provide better products to meet your needs
- Our Career Center sends notifications to job-seekers about relevant job information. If you are a job-seeker, you may opt out of these communications at any time.
For our Career Center, the National Wellness Institute website collects personal and non-personal information to perform the service of matching job seekers up with potential employers. To create a job seeker profile for you based on information you have provided to us; To provide information about you to employers and recruiters at your request; To create an employer profile based on the information you have provided us; To provide information about you and your recruitment advertisements to job seekers at your request; If an employer uses the National Wellness Institute’s technology to post an advertisement to a third party job board, that employer’s contact information may be shared with the operator of that third party; To contact you regarding changes to your profile, service updates, products and services you may be interested in, surveys, sweepstakes, and various other.
The National Wellness Institute website acts as an agent of the employer by collecting user personal and non-personal information during the job application process.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services
The National Wellness Institute are the sole owners of the information collected on this website. We have access to and collect information that you voluntarily give us via email, webform or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. We may disclose information to our corporate affiliates and third parties to provide products and services to you, or related to products or services you have purchased or downloaded from the National Wellness Institute. Unless you ask us not to, we may contact you via email in the future to tell you about our services, new products, or changes to this privacy policy or to provide you with informational or educational newsletters.
Do not provide personal information about others unless you are authorized or required to do so by applicable law or contract. Before supplying personal information about others, you and the person about whom you supply the information must review and consent to the Terms of Use and Privacy Policy of the Website. By submitting any personal information about others, you represent and warrant that you are authorized to do so, that you have made the Terms of Use and Privacy Policy available to the person about whom you supply the information, and that you have obtained that person’s written consent to our Terms of Use and Privacy Policy. If applicable law allows you to supply the information without doing the foregoing, you represent and warrant that you have abided by that law and that it allows us to receive and disclose the information under this Privacy Policy without any further action on our part. You agree to indemnify, defend and hold harmless the National Wellness Institute, our parents, subsidiaries, officers, directors, employees and agents, sponsors and supporting artists, licensors and suppliers for any failure by you to comply with this paragraph.
Services and Product Data
Business Information collected by the National Wellness Institute website as set forth in the Personal Information and Business Information section above does not include your company’s data entered in the course of operating our products (“Product Data“) or data provided by you while using our services (“Services Data“). the National Wellness Institute website will not access your Product Data or Services Data except in the following limited circumstances:
to provide you with technical support, solely at your request and with your permission; on a limited-access basis to install updates, produce regular backups or restore data from backups at your request; where the inherent purpose of the product or service requires the National Wellness Institute website to provide the Product Data or Services Data to a third party on your behalf (for example where the National Wellness Institute website makes tax filings on your behalf or initiates bank transfers on your behalf); and unless you opt-out, to utilize Aggregate Information derived from Product Data and Services Data to help us improve our products and services and in developing additional Aggregate Information is non-identifying information about you that is provided to third parties for analysis. For example, we might inform third parties regarding the number of users of this Website and the activities they conduct while on this Website to better understand user experience. Third-parties who receive aggregate information cannot identify or contact you based on the information they receive.
The National Wellness Institute website will not provide your Product Data or Services Data to any third-party or permit any third-party to access your Product Data or Services Data, except with your permission or to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order. In addition, if at any time you decide to discontinue your use of the applicable service, your Services Data will be destroyed and removed from all servers according to terms set forth in your Service Agreement, subject to applicable back-up and disaster recovery practices and procedures.
EU-US Privacy Shield Framework
The National Wellness Institute complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. The National Wellness Institute has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. The National Wellness Institute chooses our third-party agents with care and works to ensure they uphold privacy and security standards set forth by the Privacy Shield Framework. Regarding the Accountability for Onward Transfer, The National Wellness Institute remains liable if our agent processes the personal information we have provided them in a manner inconsistent with the Privacy Shield Principles, unless we can provide prove that The National Wellness Institute is not responsible for any occurrence resulting in a compromise of personal data. The National Wellness Institute is subject to the investigatory and enforcement powers of the Federal Trade Commission. The National Wellness Institute’s headquarters are in the United States and as such, data may be transferred to the United States. Personal data will be transferred to the United States only: to fulfill contractual obligations to you; with your consent; or to fulfill a compelling legitimate interest of The National Wellness Institute in a manner that does not impeach on your rights and freedoms. As we are compliant with the EU-U.S. Privacy Shield Framework, we therefore comply with data protection requirements when transferring personal data from the EU. In addition, we make every effort to ensure the security and protection of the data we transfer.
Privacy Rights
We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Website or Services and for a reasonable period afterward. We also may retain your information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
You may opt out of any future contacts from us at any time. Additionally, if the collection of your personal data was based on your consent, you have the right to revoke that consent at any time. Be aware that by revoking consent, you may lose access to services you previously opted to use.
You may request to review, correct, delete, or otherwise modify any of the personal information that you have previously provided to us through the Company’s Website and Services. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
- Requests to access, change, or delete your information will be addressed within a reasonable timeframe.
California Residents’ Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of such information, please contact at (715)342-2969 or via email at What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
Personal Information and Business Information
“Personal Information” as used in this Privacy Policy is information that we directly associate with a specific person or entity, such as name, address, payment information (including payment card number, expiration date, cardholder name and CVV code), mobile telephone number, and email address.
The Personal Information you provide will vary based upon the context, and we will not collect your Personal Information unless you make it available. You are not required to provide Personal Information at any time while visiting the National Wellness Institute website; however, you may be required to provide Personal Information to use certain Services. You may provide us with Personal Information by participating in online or emailed surveys, subscribing to newsletters and other recurring offerings through the National Wellness Institute website, and in connection with other products, services, features, or requests made available through the National Wellness Institute website.
The National Wellness Institute collects the Business and Personal Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and National Wellness Institute website are doing so in their capacity as potential employees, employees, employers or companies, most Business and Personal Information we collect will be in that capacity. For these purposes, we have defined “Business Information” as any information that identifies or may identify a job seeker (potential employee), company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit our National Wellness Institute website, you may be asked to submit information such as e-mail address, company name, address, phone number, your product version and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. In addition, we collect credit card and related payment information when you order products, services or support plans online. Our information collection and use practices are described in more detail below.
Support
We offer certain limited technical support services. If you call us for technical support on your account, you may be asked for information such as member or guest account ID, product name, and other information to help us determine what the technical issues are and how best to help you resolve them.
Product-Related Information Collection
The National Wellness Institute collects certain additional information in connection with your use of our Services, web-based products and/or desktop products with online features. For instance:
Account Set-Up and Access: Upon subscribing to our services, the National Wellness Institute collects Business Information, which may include information such as member or guest account ID and your member profile information. This allows us to identify you to authorize your access and use of the services, and to provide you with your relevant account information. Certain products allow you to access your account to obtain information such as your support plan status, service subscriptions, registrations and order history.
Online Product /Account Application: Certain events and courses are subject to a registration process, which may be completed on paper or online. Information requested may include credit card and contact information. This information is used to process your enrollment request and, if approved, to set up and administer your account.
Web-based Services: Some of our web-based Services collect certain additional information, including IP address, browser, connection speed, domain, referring URL and other environment-related information. This enables us to provide a secure environment for the use of the services, to pre-populate forms and calculate aggregate statistical information about the customers using these services. We use this information to better protect you and to provide a better user experience.
Public Forums
Information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as comments to a blog or product discussion forum) is not subject to this Privacy Policy, will be seen by third parties not related to the National Wellness Institute and may be used by them or the National Wellness Institute to contact you for any purpose.
Registrations
To access information (blogs, demos of our products, marketing materials etc.) on the National Wellness Institute website, a user may be required to register with the National Wellness Institute. During registration a user is required to give certain information (such as name, email address, job title). This information is used to contact you about the products/services on our website in which you have expressed interest.
Orders
We request information from you on our membership, course registration, webinar registration, and event registration forms. To buy from us, you must provide contact information (such as name, address, phone, and email) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Surveys and Contests
From time-to-time, our National Wellness Institute website may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, address, phone, and email), and demographic information (such as zip code). Contact information will be used to notify winners and award prizes, if applicable. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Website or for delivery of services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Google AdWords Impression Reporting
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial National Wellness Institute website and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates National Wellness Institute website collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more about the California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our homepage or at a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
On our Privacy Policy Page
You can change your personal information:
- By emailing us
- By calling us
- By logging in to your account
Policy Regarding Children
the National Wellness Institute National Wellness Institute website and Services are not designed for use by children under the age of 18. As such, this Website is not directed at children under the age of 18 nor do we knowingly collect or maintain information from children under the age of 18 on this Website.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 18 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of National Wellness Institute website and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 18 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
AN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can unsubscribe by clicking here and we will promptly remove you from ALL correspondence.
Photography Policy
Please note that we photograph our events for communications with our members, and for use in promoting future events via print, email, and social media. The National Wellness Institute assumes that attendees to National Wellness Institute events have given consent to be photographed by their presence at our events. If you do not wish to be photographed, please let the organizers know and obtain a “no photos” sticker for your name tag. If you are wearing a lanyard, please display the “no photos” sticker prominently on the front-right side of your clothing, so that it can be easily seen. We will make every reasonable attempt to avoid photographing you in such an instance, and will remove you from group photos should you be captured in a group photograph by accident.
How to Contact Us
In compliance with the Privacy Shield Principles, the National Wellness Institute commits to resolve complaints about our collection or use of your personal information. The National Wellness Institute takes its users’ privacy concerns seriously. If you believe that the National Wellness Institute has not complied with this Privacy Policy with respect to your personal information, or EU individuals with inquiries or complaints regarding our Privacy Shield policy, you should first contact us at the National Wellness Institute by calling us at (715)342-2969, emailing us at nwi@nationalwellness.org, or by writing to the National Wellness Institute Privacy Officer at the following address:
NationalWellness.org
PO Box 827
Stevens Point, Wisconsin 54481
United States
In your email or letter, please describe in as much detail as possible the ways in which you believe that the Privacy Policy or Privacy Shield Framework has not been complied with. We will investigate your complaint promptly. The National Wellness Institute has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU.
The National Wellness Institute has committed to refer unresolved privacy complaints under the EU-US Privacy Shield Framework to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if it is not satisfactorily addressed by the National Wellness Institute, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Should you not receive a satisfactory resolution, you may also contact your local data protection authority, the Federal Trade Commission, or the US Department of Commerce. Finally, if your complaint remains unresolved, you have the right to invoke binding arbitration by the Privacy Shield Panel upon written notice to the National Wellness Institute at nwi@nationalwellness.org or by letter to the address above. Please note that the National Wellness Institute is not responsible for the content or privacy practices of non- National Wellness Institute National Wellness Institute website to which this Website or any other National Wellness Institute website may link.
Last Edited on 2018-08-06